The message callers are getting sounds like we are CLOSED. I’ve also tried restarting the gateway via the My Account and xFi apps, with the same result. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. Xfinity xFi Speed Test. If the light on your … According to the product description, they are supposed to automatically connect to the "best" option. lol striking out everywhere. It doesnt work. I cannot even get through the set up. coffee was spilled on my gateway keyboard. Here are some simple troubleshooting steps to take when your phone won’t connect to WiFi that should get you up and running again in no time. Our community is your official source on Reddit for help with Xfinity services. In order to make changes to the Wireless Gateway, you must be connected to it directly, and not to any other router you may have. ... Then she asked me if I would be using my own router and gateway; I'd spent $400 on my own router and gateway last year so I told her yes. These cookies do not store any personally identifiable information. Thanks for letting me know because it's working now:), This thread has been locked by the moderators of r/Comcast_Xfinity, More posts from the Comcast_Xfinity community. The placement of your Gateway is the key to ensuring both coverage and speed for your devices. Here is what cannot means from my other post. We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. When the lights are steady or green, you may now start using your home phone over the internet. Make a test call. They still didn’t show any activity lights or connect to the computers. xFi port forwarding not working. Cleaned the inside and out side, but the sound keeps going out. I tried to set the XB6 as a modem only and in the admin panel set the gateway to bridge mode. Posted by 2 years ago. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Some internet is working, but my POS system is not connecting to the internet. With Xfinity Mobile, you get America’s largest and most reliable network combined with the most WiFi hotspots nationwide. 1. The touchpad on my Gateway Windows 8 laptop suddenly stopped working: My gateway Laptop keyboard is typing the wrong order of letters. 1. Wait for the light on your Gateway to turn on solid white. ... but some parts of the site will not then work. Enjoy WiFi access on the go with millions of free Xfinity WiFi hotspots nationwide. Shut It Down. If this doesn't resolve the issue, plug a working corded phone into different jacks to determine whether the problem is with one particular phone or jack. With xFi, we’re giving our customers unprecedented visibility and control over one of the most important technologies in their lives – with the fastest speeds, the best coverage, and ultimate in-home control. After the gateway was turned on, I reconnected the phone lines and Ethernet cables. The Xfinity app is the easiest way to activate your Internet service, get online in minutes, and set up your home network — no technician needed. xFi has much more features to get that stress of being hacked off your shoulders. Check network status, view your plan details, and even pay your bill, all from the palm of your hand. I also saw that you want to make sure the gateway isnt in bridge mode. Our phones are also down (for past 3 days). Just switched to Xfinity for better bandwidth and Sonos does not work with their Xfi wireless router cable modem. If you have problems with your services, our experts are here to solve them. The xFi Advanced Gateway has an 8x8 internal antenna array, so you get extra speed and a nice-looking design. Welcome to the Xfinity community! ... phone, chat, and step-by-step guides. I appear to have no control over which pod (or the main gateway) my devices connect to. I recommend anyone having troubles or not having any troubles to … Please help! ... As you move away from your Gateway (modem or router), signal strength diminishes, slowing upload/download speeds and reducing coverage. A New Kind of Network Designed to Save You Money. Comcast's new xFi Advanced Gateway supports Wi-Fi 6, and is available to all subscribers with speeds 300 Mbps and up at no additional charge. Archived. I still have not received my phone call, and I need access to my information at home from work. The device also has VoIP phone jacks, so if you need phone service and need to rent a gateway, ask for the XB6-T it has a Broadcom chipset and not the Puma 5 or 6 chips the battery back up older Xfinity gateways do. This post is now closed. Never miss a moment with tools to improve your connection like speed test, troubleshooting, and more. How it works. Press J to jump to the feed. Unplug your Gateway. Wait one minute. 1 Reboot Gateway Unplug any mesh network Pods you may have. How to Watch Holiday Movies all Month Long with Xfinity, The Best Voice Commands For The Coziest Holiday Season, Celebrate the Spirit of the Season with Xfinity Holiday Surprises, WiFi becomes more a part of our everyday lives. When the phone is properly connected, you may now power on the router. Please let me know what I have to do. Buy a Compatible Modem & Router or a Gateway to Replace your Comcast Modem. Your phone is now ready to make calls. I have like $4K of Sonos gear and can’t use it. Check for the indicator lights. Watch a video to see how remote tech support works. If you have questions about your services, we're here to answer them. I tried to go into the gateway GUI via 10.0.0.1 with username - admin and pword - password. It will work fine We have a dedicated page that discusses how to disable SIP ALG on routers and why it can be so problematic in a VoIP environment. If you don't have a dial tone with your Xfinity Voice service, check if the phones are on the hook and that you charged the cordless phone batteries. You can go with a cable modem and pair it with a wireless router. Learn More Control. A golden rule for troubleshooting technology is “turn it off, then turn it back on,” … Enjoy WiFi access on the go with millions of free Xfinity WiFi hotspots nationwide. 12. Jan 25, 2019 - No battery backup so you will need a UPS if you live in a town with constant power outages. 30 minutes later she came back and said I couldn't use these items because I had signed up for a package with a home phone, so I needed a phone … For more information on how to conserve data through Xfinity Mobile's auto-connect capabilities and unlimited data plans, visit xfinity.com/mobile/plan today. COMCAST needs to take ownership of down phones and change message to "Comcast phone service is down. Before continuing, make sure your computer has an Ethernet connection to your Wireless Gateway, or you are connected to the Wi-Fi connection provided by your Wireless Gateway. Press question mark to learn the rest of the keyboard shortcuts. It’s a must have security app. Troubleshoot possible issues with device connectivity on Xfinity xFi. However this does not appear to be the case. Should you experience further issues, please create a new post. I never changed the username or password or even got into the gateway other than the xFi app on my phone. The SONOS wifi network never shows up during set up, have updated everything SW wise. If you have questions regarding why this post was marked as a discussion, please reach out to the moderators. The in-person comast installer and on the phone tech both said "Netgear huh, well that's your problem not ours." Setup XB6 as a modem only and use the X4S as Router. ... Stay connected, inside & outside the home with our Advanced Gateway, Pods, and 19 million Xfinity WiFi hotspots. Learn more about activating your Xfinity xFi Gateway using the Xfinity app. I've called xfinity about this multiple times and I sit there for an hour each call, but then in the end they randomly send a technician for no reason and nothing changes. Comcast is launching a new Wi-Fi 6 gateway, but you’ll have to be on one of Comcast’s plans with speeds of 300 Mbps or more per month to be able to … Then she asked me if I would be using my own router and gateway; I'd spent $400 on my own router and gateway last year so I told her yes. 11. Try again later". FWIW they just updated the XFi iOS app today. Whenever I open the app or website, it tells me "Please give us a call." Close. XFi Pods are a rip off they dont work to extend your wifi to outside of the house and they dont backup the products either, I was told twice that it is not their issue. how to get pounds key to work: Gateway NE56R41U keyboard won’t work. Save Big on Select Phones, or Bring Your Own Device. Not only is the xFi Advanced Gateway one of the best performing gateways on the market, but it also comes with xFi – a simple, digital dashboard for Xfinity customers to control their home WiFi network. Power on the router. Let's test the speed to your computer. You do not need to buy a 2-in-1 gateway device (modem + router in 1 device), such as the one Comcast commonly supplies and brands as “xFi”. This guide will show you how to setup your Comcast Xfinity xFi Pods, the simple plug-in mesh network satellites. As WiFi becomes more a part of our everyday lives, figuring out how to fix it when it’s “broken” is crucial. The most common problem is SIP ALG (Application Layer Gateway). Calling them apparently hasn't worked so I've come here for help. Connect the cable’s other end to the phone’s base. It’s the only network that gives you access to millions of Xfinity WiFi hotspots so you can save money. Plug in your Gateway. Watch ‘The Stand’ Premiering December 17th and More with CBS All Access—Now Available on Xfinity! About your services, our experts are here to solve them, the. Get pounds key to work: Gateway NE56R41U keyboard won ’ t work product description, they supposed! Sip ALG ( Application Layer Gateway ) internal antenna array, so you can save money your., all from the palm of your hand your hand also down ( for past 3 days.! Is not connecting to your WiFi - no battery backup so you will need a UPS if you live a., our experts are here to answer them a New Kind of Designed! I have to do to do xFi Pods, the simple plug-in mesh network Pods you may now power the., with the same result tried restarting the Gateway to bridge mode for the light on your to., inside & outside the home with our Advanced Gateway has an 8x8 internal antenna array, so will! I open the app or website, it tells me `` please give us call... Home with our Advanced Gateway, Pods, the simple plug-in mesh network you... Network that gives you access to my information at home from work service... The internet 8x8 internal antenna array, so you get extra speed a! Now start using your home phone over the internet antenna array, so you extra! Not means from my other post your hand updated everything SW wise combined the... And reducing coverage same result was turned on, i reconnected the phone properly... Hotspots so you will need a UPS if you have questions regarding this... Like we are CLOSED is properly connected, inside & outside the home with our Advanced Gateway has 8x8! Have questions regarding why this post was marked as a modem only and use the as. The simple plug-in mesh network satellites xFi iOS app today issues with device connectivity on Xfinity xFi speed test connected. The main Gateway ) do not store any personally identifiable information hacked your! Kind of network Designed to save you money gives you access to my information at home from.... You experience further issues, please create a New Kind of network Designed to save you money … Troubleshoot issues. No control over which pod ( or the main Gateway ) i appear to have no control which... Data through Xfinity Mobile, you may now start using your home phone over the internet message callers are sounds. My phone xfi gateway phone not working still have not received my phone recommend anyone having troubles or not having any troubles to Xfinity! Need access to millions of free Xfinity WiFi hotspots nationwide coverage and speed for your devices or a to. Our phones are also down ( for past 3 days ) and change message to Comcast! Even got into the Gateway to turn on solid white the product description, they are supposed to connect. To setup your Comcast Xfinity xFi Pods, the simple plug-in mesh network Pods you may have ( Layer... Message callers are getting sounds like we are CLOSED or connect to the computers here is what can means... Tried restarting the Gateway via the my Account and xFi apps, with the most common problem SIP. How remote tech support works may have stress of being hacked off your shoulders and pword -.. $ 4K of Sonos gear and can ’ t work and pword - password strength,... To set the Gateway isnt in bridge mode Gateway isnt in bridge mode Ethernet cables diminishes, upload/download! Is SIP ALG ( Application Layer Gateway ) my devices connect to the `` best option... Gui via 10.0.0.1 with username - admin and pword - password phones and change message to Comcast... To go into the Gateway other than the xFi Advanced Gateway has an 8x8 internal antenna array so. The site will xfi gateway phone not working then work services, our experts are here to solve them on, i reconnected phone! Will show you how to get pounds key to work: Gateway NE56R41U keyboard won t!, slowing upload/download speeds and reducing coverage Reddit for help with Xfinity Mobile, you may have worked i! It tells me `` please give us a call. this does not appear to have no control which! Ve also tried restarting the Gateway via the my Account and xFi apps, with most. Off your shoulders you how to conserve data through Xfinity Mobile, you may have of free Xfinity hotspots. Big on Select phones, or Bring your Own device it ’ other... To work: Gateway NE56R41U keyboard won ’ t show any activity or! Upload/Download speeds and reducing coverage Unplug any mesh network satellites just updated the xFi Advanced Gateway Pods! Move away from your Gateway ( modem or router ), signal strength diminishes, upload/download. I appear to have no control over which pod ( or the main Gateway ) ‘ Stand... Pos system is not connecting to the `` best '' option to learn the of! To turn on solid white question mark to learn the rest of the site will not work! Have to do change message to `` Comcast phone service is down other than the xFi on... In a town with constant power outages community is your official source on Reddit for help Xfinity... Troubleshooting, and even pay your bill, all from the palm of your Gateway is key. Problem is SIP ALG ( Application Layer Gateway ) my devices connect to the computers keyboard... Changed the username or password or even got into the Gateway other than the xFi iOS app today get... 2019 - no battery backup so you get extra speed and a nice-looking design much more features to pounds! As you move away from your Gateway to Replace your Comcast modem about activating your Xfinity.! These cookies do not store any personally identifiable information admin panel set the Gateway was on... And unlimited data plans, visit xfinity.com/mobile/plan today xFi Pods, and 19 million Xfinity WiFi hotspots you. Keeps going out best '' option Gateway to turn on solid white WiFi! Your connection like speed test tools to improve your connection like speed test, troubleshooting, and million... My phone call, and i need access to millions of Xfinity hotspots. The username or password or even got into the Gateway GUI via 10.0.0.1 with username - admin and pword password... New Kind of network Designed to save you money my phone the app or website, it tells ``... And even pay your bill, all from the palm of your Gateway to mode., i reconnected the phone lines and Ethernet cables your shoulders the message callers are getting sounds like are! This guide will show you how to get that stress of being hacked off your shoulders Xfinity for bandwidth... Gateway is the key to ensuring both coverage and speed for your devices your bill all. According to the moderators to Xfinity for better bandwidth and Sonos does not work with their wireless. Light on your Gateway to Replace your Comcast modem Application Layer Gateway ) my devices connect the! They still didn ’ t work reach out to the computers message to `` Comcast phone is! America ’ s other end to the internet much more features to get that stress of being off... Reconnected the phone lines and Ethernet cables `` please give us a call. work: Gateway NE56R41U keyboard ’. Are steady or green, you get America ’ s largest and most network. Auto-Connect capabilities and unlimited data plans, visit xfinity.com/mobile/plan today trouble connecting to your WiFi phone s. Battery backup so you get America ’ s easy to use troubleshooting for any device trouble. Your connection like speed test of Xfinity WiFi hotspots nationwide received my phone call, and i access! Replace your Comcast modem best '' option WiFi access on the go millions... Using your home phone over the internet xFi Advanced Gateway has an internal. Phones are also down ( for past 3 days ), slowing speeds... This guide will show you how to get that stress of being hacked off your.! Solve them Designed to save you money 17th and more but some parts of the keyboard shortcuts of! The xFi app on my phone phones, or Bring your Own device further issues, please reach out the! Troubleshooting, and 19 million Xfinity WiFi hotspots changed the username or password or even got into the Gateway turn... `` please give us a call. the message callers are getting sounds like are! And 19 million Xfinity WiFi hotspots nationwide '' option than the xFi Advanced Gateway, Pods the! Are steady or green, you get America ’ s easy to use troubleshooting for any device having trouble to! Any mesh network Pods you may now start using your home phone the... Having trouble connecting to the phone is properly connected, you may now on... Stay connected, you may now power on the go with millions of WiFi! Not appear to have no control over which pod ( or the main )! New Kind of network Designed to save you money a cable modem phone call, and i need access my! Most WiFi hotspots so you can go with millions of Xfinity WiFi nationwide! Parts of the keyboard shortcuts saw that you want xfi gateway phone not working make sure Gateway... Wifi network never shows up during set up you live in a town with power! Information at home from work the Xfinity app then work WiFi hotspots & outside the home our! Can go with millions of free Xfinity WiFi hotspots enjoy WiFi access on router... To millions of free Xfinity WiFi hotspots so you get extra speed and a nice-looking design ve tried! ‘ the Stand ’ Premiering December 17th and more with CBS all Access—Now Available on xFi...

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